Refund Policy

1. Refund Eligibility

Pilot Program ($2,500/month, month-to-month)

“Material failure” means the Service was unavailable for a sustained period or a core feature was non-functional due to a defect on Reglint's side — not the result of scheduled maintenance, third-party outages, network conditions on your side, or user error. Disagreement with scan results, false positives, or detection rate variance within the disclosed accuracy ranges (Terms § 2) does not constitute a material failure.

If approved within the 14-day window, your refund will be pro-rated to the unused portion of the first billing period from the date Reglint confirms the refund request.

Outside the 14-Day Window

You may cancel your subscription at any time via /settings/billing. Cancellation takes effect at the end of the current monthly billing cycle. No refund is issued for the current month's pre-paid fees, but no further charges will be made after cancellation.

Enterprise

Enterprise refund terms are governed by the individual Enterprise agreement and supersede the provisions in this Refund Policy.

2. Non-Refundable Situations

No refund will be issued in the following situations:

• Requests made more than 14 days after the initial subscription date.
• Auto-renewal charges where the subscription was not cancelled before the renewal date. You are responsible for cancelling via /settings/billing before the renewal date.
• Unused portions of a billing period after the 14-day window has passed.
• Months in which you consumed your scan or agent monitor quota in full.
• Accounts terminated for violation of the Acceptable Use Policy forfeit any prepaid fees for the current billing period.
• Refund requests based on dissatisfaction with detection accuracy. Detection rates and limitations are disclosed in Terms of Service § 2. Subscribing constitutes acceptance of those disclosed performance ranges.

3. How to Request a Refund

Email legal@reglint.ai with the subject line Refund Request and include:

• Your account email address;
• Your Stripe invoice or order ID (visible in your billing dashboard);
• The reason for your refund request; and
• A brief description of the material failure, if applicable.

We will review your request and respond within 5 business days. Approved refunds are processed via Stripe and typically appear on your original payment method within 5–10 business days of approval, depending on your bank or card issuer.

4. Chargebacks

If you believe a charge is in error, email legal@reglint.ai first. We will investigate promptly and issue a correction or refund if the charge was made in error. Unauthorized chargebacks — disputes filed with your payment provider without prior contact — may result in suspension or termination of your account pending resolution.

5. Disputes

Any dispute arising out of or related to this Refund Policy that cannot be resolved informally is subject to binding arbitration under Terms of Service § 10 (Dispute Resolution & Arbitration), including the class action waiver and opt-out rights described there.

6. Contact

• Refund requests & billing questions: legal@reglint.ai
• Full contract terms: /legal/terms
• Company: Reglint LLC, Commonwealth of Virginia, USA (Entity ID: 12015362)